The availability of timely and accurate data to improve operational efficiency, quickly identify situations where service levels are not being met or highlight when staff are not adhering to policies and procedures is key to the smooth running of operational units whether they are undertaking sales, customer service or data processing duties.
X-Ops permits sales and operational management to have much greater transparency of in-house or outsourced activities with reports available in real time covering daily, weekly or monthly activities including real-time alerts via email or SMS where required.
Through the ability to link data and activities both within a single system or over multiple systems and time periods it is possible to get a true end-to-end view of processes and the underpinning activities.
X-Ops is innovative in a number of ways in particular how it collects operational data meaning the implementation can be very fast and usually needs no linkage to existing systems.
It also has a comprehensive analytics engine collecting data and generating alerts, where required, in real time. X-Ops also stores, in a compressed form, the actual screens that staff have accessed so that any subsequent customer service complaints, or training issues, can easily be reviewed and resolved.
